Get the Answers You Need Before You Start

This page answers the questions we hear most — not a broad overview of the lobby, but the specific friction points that come up when you're setting up your account, moving money, or chasing down a withdrawal. We've grouped answers by topic: deposits and withdrawals using PayPal, Venmo, and Play+; identity verification steps; how your account wallet works on mobile; and what

to do when something doesn't go as expected. If you're in Denver or anywhere else in an eligible state, the account flow is the same. We've kept each answer short and direct because that's what actually helps. If you don't find what you're looking for here, our support team is reachable through live chat inside your account — that's the fastest route

to a real answer. State availability applies throughout; check that your state permits access before opening an account.